Shipping & Handling
THERE MAY BE ADDITIONAL PROCESSING & SHIPPING DELAYS DUE TO COVID 19
AS A SMALL BUSINESS, WE APPRECIATE YOUR PATIENCE AS WE DO OUR BEST TO NAVIGATE THIS CRISIS AND OPERATE SAFELY
-Please allow up to 2-3 working business days for your order to ship
-Your order will be shipped via Canada Post, UPS, or USPS tracked packet
- Free shipping on all order $40+
-Shipping prices vary based on location the cost will be calculated at checkout
-IN CANADA ORDERS all taxes and duties are included in your order total
-US ORDERS taxes and duties may be collected locally, which Cutie Oils is not responsible for
* Please note all US orders are subject to a conversion rate fee of 2% which will reflect at checkout
-Your unique tracking code is included in your shipping confirmation email
- Please ensure your shipping address is inputed correctly including unit/apartment number. Should your order be returned to sender we are not liable for additional shipping costs.
-All promotions are applied after tax
Returns & Exchanges
-All orders are FINAL SALE
-If your order has not been well received (damaged, missing items, etc), please contact us here
-We will not provide returns or exchanges for reasons pertaining to the scent of products
-If you are sensitive to fragrance, we advise choosing our Unscented Cutie Oil. Consult fragrance notes in product descriptions to assist in choosing the scent better suited to you